Terms Of Business

How to Order

You may place an order by Telephone, U.S. Mail,  or on the web @ onejeep.com Your Customer Number, or mail code, appears above your name on the address label or on an invoice. If  If you have questions about oversize or heavy items, or any other form of non-standard shipping, please contact us. For your protection – do not mail cash.

How We Ship

Most orders ship by FedEx. Due to regulations, oversize & overweight packages may be subject to additional shipping surcharges. Small items may ship via US Postal Service. Some oversized items ship by Truck Freight. If you want to receive merchandise faster, several optional Express methods of shipment are available at an additional cost. We often ship from multiple locations throughout the US to give you better and more economical service.

Methods of Payment

Payment can be made by American Express, Discover, MasterCard, Visa, PayPal, Money Order or Personal Check. Payments made with Temporary Checks from your account will be held up to 21 days for clearance before shipping. All Store Credits expire 12 months from date of issue.

Sales Tax

We charge sales tax to orders shipped to many states. 

Back Orders

Because we are a Master Warehouse Distributor we carry a huge amount of inventory. Sometimes, however, an item will be in short supply. You will be notified if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments we will not charge your credit card for orders which have not been shipped.

Satisfaction Guaranteed

If you are not completely satisfied with one of our products you may return it any time within 5 days of the date of Sale . We only specify that the product not be used, damaged, missing components or manufacturer’s documentation. Refunds do not include shipping costs. For fast processing of returns, please call ahead for a Return Authorization Number, or use the return form on the back of your invoice. Place your name and order number on the package for efficient identification, and insure all returns for your protection. Please note that we do not pay the shipping charges involved in returning goods.

Gift Certificate Policy

Gift Certificates (and unused portions of Gift Certificates) are valid for one (1) year from date of issue for future purchases.

Merchandise Credits Policy

Merchandise Credits are non-transferable. Merchandise Credits cannot be used to purchase gift certificates. Merchandise Credits are valid for one (1) year from date of issue.

Damaged Shipments

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused. If your damaged shipment was delivered by UPS, please call and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Customer Service at xxx-xxx-xxxx for further assistance with the damaged shipment, and to make arrangements for a replacement.

Warranties

We have made every effort to ensure that information in our catalog and on our web site is correct; however, any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.

Trademarks

 All manufacturers’ names, numbers, symbols and descriptions are used for reference purposes only, and It is not implied that any part listed is the product of these manufacturers or approved by any of these manufacturers.

Address

PO Box 64 Juliustown NJ 08042